e-Statements
An e-Statement is an electronic statement that a member can access via the Internet. A member doesn't get a statement in the mail but can view a printable, downloadable image of the statement online through Home Financial Services (HFS). e-Statements are easy to use and provide instant access to periodic statements.
e-Statement Frequently Asked Questions (FAQ)
Do I need to be enrolled in HFS to receive e-Statements?
Yes. To ensure the security of membership information, HFS requires an account number and password to access e-Statements.
Is there a cost for e-Statements?
No, e-Statements are provided at no charge to you.
How do I sign up for e-Statements?
You can sign-up for e-Statements through the “Change e-Statement Options” page under the 'Services' tab in HFS.
How do I log on?
You log into your HFS account as normal. E-Statements are available as a PDF image under the 'Statement' tab.
Is there a password to open my e-Statement?
No, there is not a separate password to open e-Statements.
Is my information secure?
Yes. All HFS account information, including e-Statements, is located on secure servers, protected by multiple layers of security and firewalls.
Will I be able to print or download my statement?
Yes. You can print e-Statements by selecting ‘Print’ from the Acrobat Reader® PDF Viewer. You can also download your statement by selecting ‘Import’ from Acrobat PDF Viewer.
Will I continue to receive paper statements in the mail?
No. You will no longer receive a statement in the mail.
Will I receive notification when my e-Statement is available?
Yes. You will receive an e-notification at the email address you provide when you sign up for e-Statements. The e-notice informs you that your statement is available for viewing via HFS.
Can I have the e-notification mailed to more than one e-mail address?
No. e-Notifications are sent to only one email address.
When will the e-Statements be available to view?
Your e-Statement will be available though HFS on the same day the file is processed, usually by the second or third business day of the statement period.
Will my e-Statement be available even if I fail to receive an e-notification?
Yes.
Can I review e-Statements from previous statement periods?
All e-Statements are stored and available on HFS for a period of 16 months.
How will I receive statement inserts?
If there is an insert, an insert icon will appear next to the e-Statement.
How do I change my status so statements will be mailed to me?
You can change via HFS. Select ‘Change e-Statement Options’ under the ‘Services’ tab in HFS. There may be a charge to revert back to paper statements. See the Rate and Fee Schedule for more information.
How do I change my email address?
All email changes can be made on HFS, via the ‘e-Statement Options’ page under the ‘Services’ tab in HFS.
What are the recommended system requirements for e-Statements?
Acrobat Reader® 5.0 or higher.
What are the recommended browser settings for e-Statements?
Windows 95 or higher. The following browsers are supported:
- Netscape 4 or higher
- Internet Explorer 4.0 or higher
Macintosh OS 7.6 or higher. The following browsers are supported:
- Netscape 4 or higher
A standard TCP/IP Internet service connection with a web browser that utilizes a 128-bit encryption. The following browsers are supported:
- Netscape Communicator 4.5 or higher
- Internet Explorer 4.01 or higher
